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EASY RETURN POLICY

The customer satisfaction is our focus, to make a return is easy and fast.
If, for any reason, you are not satisfied with your order, you can return your item by sending us a notice within 10 days from the delivery date. The only conditions we ask you, are regard the product:

 

  • The goods must be returned intact and in original packaging
  • The goods mustn't be damaged
  • he goods must have the original tag

 

In Italy return is free. No further cost will be charged.
In the rest of European Union countries, the return fee is 15,00€, If you ask for a size exchange, the shipment will be free. If you are outside the European Union you can return the goods within 28 days from the receiving date. The return costs are in the chart at the bottom of this page. It varies according to the country.

Choose among refund, store credit or items change, using this procedure:

 

REGISTERED USER

If you made the purchase from your registered account area, please send the return request from your account page within 28 days from the order reception:

  • Log in with your account and click on "My orders"
  • Check in the displayed order if the data are correct and send a mail to: info@iliprandimilano.it
  • Once we accept your request, you will receive an email with the return authorization number and all the data to make the shipment.

 

NOT-REGISTERED USER

If you made the purchase as a guest or without the log in to your account, please go to the orders and return section within 28 days from the order reception:

  • Fill the research form with the required data, of the confirmation order email
  • Check in the displayed order if the data are correct and send a mail to: info@iliprandimilano.it
  • Once we accept your request, you will receive an email with the return authorization number and all the data to make the shipment.

 

N.B.

To make a return, the goods must be shipped within 5 days from the authorization date
The returned goods must not be used or damaged. The goods must be returned in the original packaging and and any documentation and accessories.

Assistance
Need help?

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+39 02 29000580

 

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